Every business has or should have processes that enables it achieve its goals or results.
But what happens if the processes isn’t achieving the result, or if it’s not achieving it very effectively?
That is where Business Process Management (BPM) comes in,
In simple terms, BPM = creating and optimizing the perfect plans or processes to achieve your business goals. It’s not a technology, or a one-time thing.
BPM always ask: “is this really the best way to do it?
The following are our Business Process Management (BPM) activities
- Process Planning
- Process Analysis
- Process Design & Modelling
- Process Implementation
- Process Monitoring and Controlling
- Process Optimization & Re-engineering
In process work, everything begins with a plan. This plan will serve as the guideline and strategy to be followed during subsequent activities. This activity is also used to understand the goals that the organization wants to achieve through its processes.
There is a need to understand the current or existing business processes since they are the very object of BPM. Obviously, one will not be able to manage something that it does not understand. Analysis will provide insights on the strengths and weaknesses of the business processes, and open windows to understanding how they impact the overall performance of the organization.
The objective of this phase or activity is to find out whether the business processes currently in place are aligned with the goals and objectives of the organization, or to determine whether the process is good “as is”, or if it should be redesigned in a better, more appropriate “to be” process.
Depending on the results of the process analysis, there may be a need to design new processes, or redesign the existing ones. The objective is to come up with a process design and model that provides a full picture of the work, from end to end, to guarantee the delivery of value to customers.
This is where we implement the newly designed (or re-designed) processes. This is performed either systemically or non-systemically.
- Systemic implementation entails the use of specific software and technologies in implementing the process design.
- Non-systemic implementation is when these technological BPM tools are not used.
The choice between the two will largely depend on the nature of the business process and, in a small part, on the resources of the organization. After all, the use of technology is bound to cost the company.
The process, once implemented, requires tracking, measuring, and controlling, which is supposed to be done on a continuous basis. The purpose of these is to:
- Obtain necessary information to ascertain whether changes or adjustments must be made to the process design, or even to the resources and tools used in its implementation.
- Measure performance of the process to gauge whether it, indeed, leads to the achievement of organizational goals and objectives.
BPM enables your organization to maintain the high level of quality and performance of it's business processes. Through monitoring and control of process performance, we will be able to innovate and improve your processes primarily through process optimization and process re-engineering.